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FAQ

Need a quick answer to your question? Click on any question below!

Q: What are your COVID procedures?

Carrie’s Bridal Collection is open by appointment only.  If another store has referred you over to us, please thank them for us and call our Atlanta location at  770-451-8577 or Macon location at 478-718-0880 before heading over, so we can make sure we are able to accommodate you.  Please note that our guest limit is bride + 3 guests.

We are following instructions and recommendations from the Centers of Disease Control and Prevention (CDC):

–  We are taking the following precautions:

– For the health and safety of our stylists and staff, we allow each bride to bring 3 guests at Carrie’s Bridal Collection.

– Masks are optional, but recommended, due to high volume of traffic.

– Sanitizer is available at front counter

– Temperature may be taken at entrance

– The store and all surfaces are sanitized before, during, and after all appointments.

– Gowns are sanitized after each appointment.

If any member of your party is not feeling well or has allergies that cause them to cough or sneeze frequently, we ask that they refrain from attending. Kindly consider other brides and their guests. You are welcome to FaceTime or Zoom additional guests.

Q: HOW MANY GUESTS CAN I BRING WITH ME?

For our regular Bridal Appointments, our brides are welcome to bring 3 guests with them.  Due to the nature of our inventory, we don’t allow any children under the age of 16. While we love the little ones, our small staging areas simply aren’t safe for infants and toddlers. With the number of Brides, guests, and Stylists moving through the store at any given moment, we wouldn’t want to risk any sort of injury to a child. Thank you for understanding that we are not able to make exceptions. We appreciate you respecting our store policy. We want this day to be all about the Bride!!

Q: WHAT ARE THE PRICE RANGES AND SIZES OF YOUR GOWNS?

Our gowns start at $600, we have something for every budget! We encourage our brides to do a little research before shopping, those gorgeous gowns we find on Pinterest can easily cost thousands of dollars. We offer so many different styles and stay far below the price point of other boutiques. Our gowns range from sizes 0 to 28, with lots of options in each size!

Q: WHAT ARE THE PRICE RANGES OF YOUR ACCESSORIES?

We have so many options for accessories in every price point! Our veils start at only $99 and our jewelry starts as low as $29, with our belts and sashes starting at just $69! Please book an Accessories Appointment directly on our website for our Chamblee/Atlanta location, or, for our Macon location by calling at 478-718-0880.

Q: WHAT FORMS OF PAYMENT TO DO YOU ACCEPT? DO I HAVE TO PAY IN FULL UP FRONT?

We proudly accept cash (3% discount!), Visa, Mastercard, Amex and Discover cards. We also accept Venmo and CashApp!  COMING SOON: AFTERPAY!

Gowns that are paid in full are available to take home same day!

We can also send an invoice if you decide on your gown after you leave your appointment!

Need a payment plan?  No problem!  A 50% deposit is required to pull the gown off the floor, and you can make payments on it.   We can automatically send you invoices so you don’t have to come in until you are ready to pick up your gown.

If you need to special order your gown, it must be paid in full before the order is placed with our designers.

If you need additional help with payments, let us know and we can work with you.

Q: DO YOU HAVE A LOT OF PLUS SIZE GOWNS? WHAT ABOUT GOWNS WITH EXTRA LENGTH OR GOWNS FOR PETITE BRIDES?

Absolutely! We have over 100 dresses in sizes 14-28! We also have gowns with extra length and options to add materials to the bottom, as well as easy ways to shorten a gown!

Q: ARE YOU LGBTQIA+ FRIENDLY?

Absolutely!  We LOVE love!  We welcome ALL brides, and look forward to celebrating YOU and YOUR story!

Q: WHAT DESIGNERS DO YOU CARRY?

Excellent question! We carry our very own in-house designs, designed by Carrie and Kristin! We also carry a curated collection of Allure gowns! We have over 500 dresses in our Atlanta location and close to 300 in our Macon location! We have tons of one-of-a-kind dresses and unique pieces as well!  Gowns are available to take home same day!

Q: HOW LONG CAN I EXPECT MY APPOINTMENT TO LAST?

Our appointments last 1.5 hours. It’s important to be on time, as being late can cut into your appointment time. Accessory appointments are 30 minutes and we recommend you bring in your Carrie’s gown. However, if your gown was purchased elsewhere, we will not be able to let you try it on in our store.

Q: DO YOU HOLD GOWNS?

Due to the nature of our store, we are unable to hold gowns. Leaving a dresses behind is taking a risk that another bride will purchase it and there may not be another.

Q: I'M A GUEST AT THE BRIDE'S APPOINTMENT, WHAT ARE CELEBRATION PACKAGES AND HOW DO I PURCHASE ONE?

We love to celebrate!  Our Celebration Package, and Mini Celebration Package, are the BEST way to celebrate IN-STORE!  These are fabulous gifts for during or after the appointment!  Celebration toast & many fun surprises!

Click on over to read more and purchase our two perfect options:

Celebration Package!

Mini Celebration Package!

Q: CAN WE BRING CHAMPAGNE?

We are unable to allow any outside food or drink in our store.  We are happy to recommend nearby restaurants for you!

Our Celebration Packages include a Champagne (or non-alcoholic) Toast, and are the BEST way to celebrate IN-STORE!  These make fabulous gifts for during or after the appointment!

Click on over to read more and purchase our two perfect options:

Celebration Package!

Mini Celebration Package!

Q: HOW LARGE ARE YOUR STORES?

Our stores are small boutiques nestled in the historic parts of Chamblee and Macon. We offer one-on-one service, to make your experience more personal. We have just 3 dressing rooms in each store, and therefore our stylists are able to create a fun, relaxing environment for our brides while giving them undivided attention.

Q: I HAD A TERRIBLE EXPERIENCE AT ANOTHER BRIDAL SALON AND I’M TERRIFIED OF COMING IN. HOW IS YOUR STORE DIFFERENT FROM OTHER STORES?

We offer an intimate boutique salon, as opposed to the big name stores. We promise that from the moment you walk in the door, you’ll feel at ease! We truly have your best interest at heart. We understand what an important day this is! We focus on helping you throughout the entire process of dress-shopping, and well into the alterations process! By the time you leave, we will feel like old friends!

Q: I NEED TO CHANGE MY APPOINTMENT. WHAT DO I DO?

No problem! Click the link in your appointment email or text message to change or cancel.  We certainly understand schedule changes extenuating circumstances. Just kindly give us 24 hours notice so that we may offer the spot to someone else. We typically have a waiting list on the weekends, so we always have brides who would be happy to take the opening! Cancellations less than 24 hours before your appointment will incur a no-show $50 fee

Q: WHY ARE YOUR GOWNS SO MUCH LESS EXPENSIVE THAN OTHER STORES? ARE YOU A CONSIGNMENT BOUTIQUE?

Great question! Our dresses are not consigned. Each dress is a brand new, couture gown that you can only find with us. You will find similar styles in other stores, we just cut out the “middle man” because Carrie designs in-house! Our stores are Carrie’s showrooms. We don’t pay outside designers for their dresses so ours cost less! When you try on our gowns, you will be able to feel the superb quality and construction of our dresses!

Q: DO YOU ALLOW PICTURES?

Of course! You are more than welcome to take all the pictures you want. Please do keep in mind that camera phone pictures can be drastically different form professional photography. We also have free wifi for you to Skype or Facetime with you friends and loved ones after finding The One!

Q: CAN I WALK IN A JUST “LOOK AROUND” ON A WEEKEND?

We are by appointment, so if you are out and about without an appointment, please call us at 770-451-8577 for Chamblee/Atlanta or 478-718-0880 for Macon, so we can let you know if we are able to accommodate you!  Please note our bride + 3 guest policy!  Masks required for all.

Q: I’M SUPER BUSY WITH SCHOOL AND WORK- CAN I SEND MY MOM IN TO LOOK AROUND?

You can! However, it can be a little difficult to prescreen since our inventory changes so often. Mom can find a beautiful dress for you that could be gone the next day. We encourage you to take the time to come in and look for yourself- and be ready to try on! Once you see our beautiful dresses, you’ll be so excited to see how they look on you!

Q: HOW DO I STORE MY GOWN AFTER I PURCHASE IT?

We give you a breathable garment back to store your dress in, where other salons can charge upwards of $25 for this! We always recommend storing your gown in a closet, away from pets and any elements.

Q: WHEN SHOULD I START ALTERATIONS?

Our recommended seamstresses typically will ask for a first fitting about 12 weeks from your wedding date. We certainly have seamstresses that can accommodate a shorter timeline, we just urge our brides to start rather sooner than later so there is no pressure to rush! Upon checkout we give you our seamstress list and an alterations “cheat sheet” telling you what to expect. A seamstress can give a general quote over the phone, but an accurate quote can only be made after seeing a dress on a bride in person. Please be mindful that most seamstresses do book up quickly, so we urge you to call you seamstress as soon as possible to make you appointment! If you need to order extra materials, we will need at least 3 months for the order to come in. Your stylist will go over all these options with you during your appointment.

Q: DO YOU OFFER GOWN CLEANING AND PRESERVATION?

We sure do! This makes a great gift for the bride!  Please click here to purchase:

Gown Cleaning & Preservation

Q: DO YOU OFFER GOWN AND VEIL STEAMING?

Absolutely! Gown steaming is $75 and veil steaming is $25.  We are only able to steam gowns and veils purchased at Carrie’s Bridal locations. Please give us a call to schedule!  We need 48 hours before your wedding to make them perfect!

Q: WHAT IS YOU RETURN POLICY?

All sales are final.  This is standard in the Bridal industry and we thank you for understanding.

Carrie's Bridal Collection